What would you do if you were famous and popular?
Would you use your power for good? Or would it all go to your head? Or maybe a bit of both?
I’m just asking because of an intriguing diatribe that has just been offered by the very famous actor Diego Tinoco.
I say he is very famous although I have never heard of him. He has appeared teenage wolf, on my block and many other TV shows that I have never seen. He also has 4.7 million followers on TikTok. That’s famous enough, isn’t it?
On TikTok, he decided to use his outsized influence to rage against LG and Best Buy for 3 minutes and 18 seconds. But rather against Best Buy.
He began, “Never in your life buy anything from LG, Best Buy, and most importantly, never buy that silly little Geek Squad guarantee they offer you.”
He added, “Not only do they have absolutely terrible customer service, but their agents are literally rubbish at their jobs.”
Likewise: I was at Best Buy 4 weeks ago. They still won’t let me go
What could have tormented him so? Well, he claims he spent $3,000 on a Best Buy LG TV. He says his TV had some “minor damage, horizontal lines on the screen and there was interference”.
Is it minor damage or a major annoyance? You have to decide. However, Tinoco insists that the Geek Squad “agent” told him this was fixable but accused him of damaging it. That damage cannot be repaired under the policy, Tinoco says, he was told.
This story got pretty tense. Tinoco says the Geek Squad agent accused him of “hitting and abusing my TV.”
Maybe many wanted to smack their TV – or even throw things at them when their team is losing – but how many really pull it off?
Next, Tinoco says, the agent left and another agent arrived. “It was hard not to like the guy,” says Tinoco.
Until that is, “The man literally grabs my TV by the bottom left corner of the screen, squeezes it as hard as he can, and my TV goes completely black. Interference, broken, done.”
Was it still hard not to like him? I do not know. I know Tinoco claims that agent told him the TV would be on in 10 minutes. No, he claims.
Likewise: Which LG TV is right for you and how do the top OLED models fare?
Tinoco says he was forced to call LG, Best Buy and the Geek Squad. “And they all tell me the same damn thing: There’s nothing we can do for you.”
Now, Tinoco says, he goes to Costco or Sam’s Club and “buy anything but an LG TV.”
Best not to react?
Tinoco says he’s been shopping at Best Buy for 10 years and has always bought the Geek Squad guarantee. So far he has never had to use it. So he figured he’d spend those minutes advising his millions not to buy LG TVs or shop at Best Buy.
This is perhaps a story familiar to some. There may well be a time when you feel like you’ve been taken advantage of by one of these brands.
But here’s the part I found most intriguing. I have contacted Best Buy and LG and received no response. I checked the TikTok comments and found nothing. It seems that both companies have decided not to respond to these accusations and provocations at all.
Likewise: I asked a Best Buy salesperson for the best Windows laptop. He had no doubts
which is strange. Most companies would probably try to smooth things over — hey, it’s a famous person — and even twist it their own way. You could at least apologize for a misunderstanding that may have caused a displeasure.
But in this case – at least as far as I can see – nothing. The video has now more than 2 million views. There were more than 12,500 comments, most of which thanked Tinoco and said they had had similar experiences. (Disclosure: I’ve had many encounters with Best Buy – I also have an LG TV – and I’ve always had fairly good service).
Likewise: A Microsoft user raged against Outlook. Microsoft lovers fought back
One could deduce that both LG and Best Buy feel there is more to this story and they will just try to make it slowly disappear.
It’s an interesting approach.